Refund policy

 

Returns

At CSB, we want you to love your pieces — but if something isn’t quite right, you’re welcome to return your order within 30 days of delivery for a refund, store credit, or exchange, as long as it meets our return requirements.

Please note: Refund eligibility varies by region and customer type.

  • United States customers: Refunds are available for all customers.

  • All other countries: Refunds are only available to new customers on their first order.

Return Conditions

Items must be:

  1. Unworn, unwashed, with original tags and packaging

  2. Free from perfume, deodorant, body odour, make-up, tan, glitter, and pet hair

  3. Not marked as final sale

  4. Not include underwear, socks, towels, or drinkware

Swimwear:

  1. The hygiene sticker must be intact and untampered

Returns that do not meet these requirements may be rejected and sent back at your cost.


Important Notes

  1. Original shipping fees are non-refundable

  2. Discounts are proportionally applied and not refundable or reissued

  3. Only one return (RMA) per order — all items must be included in the same return

  4. Returns must be lodged via our returns portal (with tracking). Unregistered returns are not accepted

  5. You have 25 days to send your return once lodged

CSB is not responsible for:

  1. Items returned in error or not purchased from CSB

  2. Returns sent via freight forwarders (all fees apply)


Return Options

Refunds

  1. Available for change-of-mind within 30 days. Refund eligibility varies by region and customer type.

    • United States customers: Refunds are available for all customers.

    • All other countries: Refunds are only available to new customers on their first order.

  2. Refunded to the original payment method

  3. Return shipping/handling fees apply unless prepaid returns are selected

  4. Discount codes and loyalty rewards are forfeited and not reissued

Store Credit

  1. Available on all returns

  2. Valid for 3 years

  3. Not transferable or redeemable for cash

Exchanges

  1. One free size exchange per order

  2. Subject to stock availability

  3. If returning an exchanged item, store credit only will be issued

Shop Now Exchange

  1. Allows you to secure a new item instantly

  2. May include handling fees

  3. Discount codes/rewards cannot be used


Returns Protection (Optional)

You can opt in at checkout for “Pay now to unlock prepaid returns” (A$5.00), which includes:

  1. Complimentary return shipping

  2. No handling or processing fees

If not selected, return shipping and handling fees will apply.

Some locations may not be eligible for prepaid return labels.

 

Final Sale

Items marked final sale are not eligible for refund, exchange, or store credit unless faulty.

 

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact info@shopcsb.com as soon as possible with photos so we can assist.

 

Consumer Rights
Nothing in this policy affects your rights under the Australian Consumer Law (ACL). We encourage all customers to review their consumer rights under relevant Australian legislation.