Shipping policy

Shipping & Delivery

 

Split Shipments

Some U.S. orders may be split at checkout. Customers will be notified of delivery timeframes and dispatch locations during checkout.

Orders shipped from our Australian warehouse have an estimated delivery timeframe of 10–15 business days (excluding weekends and public holidays). Once the parcel is handed to the final-mile courier in the U.S., tracking will update with the latest delivery progress.

 

Shipping Costs

We offer free standard shipping on orders over $150 USD (based on the final order total after discounts).

  1. If a discount reduces your order below $150 USD, free shipping will not apply

  2. Free shipping covers delivery only and does not include duties or taxes

 

Duties & Taxes

Duties and taxes are prepaid unless otherwise stated. When duties are included, this will be clearly indicated at checkout with the label “Duties and Taxes Prepaid” under the selected shipping option. If this is not shown at checkout, any applicable duties and taxes will be the responsibility of the recipient upon delivery.

 

Dispatch Timeframes

Orders are dispatched Monday–Friday within 7 business days, excluding public holidays.

Please allow for slight delays during:

  1. Launch periods

  2. Sale events

  3. Public holidays

 

Delivery Notes

While we aim to meet estimated delivery timeframes, delays may occur due to courier issues or customs clearance. CSB is not responsible for delays once an order has been dispatched.

Couriers may attempt to contact you regarding your delivery. If a parcel is returned due to being uncontactable, return shipping fees will be deducted from your order value.

We do not ship to Military/APO addresses.

 

Delivery Issues

Missing Deliveries

All parcels are shipped with Authority to Leave (ATL) and do not require a signature.

Once marked as delivered, CSB is not responsible for lost or stolen parcels. If your order is missing:

  1. Check all delivery locations and neighbours

  2. Contact the courier for proof of delivery

Claims must be submitted within 5 days of delivery. Orders confirmed as delivered are considered fulfilled and are not eligible for refunds.

 

Missing Items

If an item is missing from your order:

  1. Email info@shopcsb.com within 7 days of delivery

  2. Include photos of packaging and received items

All orders are scanned, weighed, and recorded during packing. Refunds are not provided if evidence confirms all items were fulfilled.

 

Damaged Deliveries

If your parcel arrives damaged:

  1. Take photos immediately

  2. Contact our team within 7 days of delivery

Please take care when opening items. Damage caused أثناء opening (e.g. with sharp tools) is not covered.

 

Lost in Transit

If tracking has not updated or your parcel is outside the expected timeframe:

  1. Contact the courier to open an investigation

  2. Obtain a case/reference number

Once you have this, contact our Customer Experience team so we can assist further.

Claims must be submitted within 30 days of the expected delivery date.

 

Freight Forwarding

CSB is not responsible for parcels delivered to freight forwarding services. Use of these services is at your own risk, and all return shipping costs will be the customer’s responsibility.