The style, material, and colour
"The style, material, and colour of this design are absolutely stunning, and I was really looking forward to receiving it. Unfortunately, I was sent the wrong size. I ordered an XS, and although the package was correctly labelled XS, the item inside was actually a size M, indicating a packing error. It was disappointing, especially after waiting so eagerly for my order. While I was fortunate enough to sell the item to a friend, this experience has unfortunately affected my confidence in placing future orders. I hope greater care is taken during the packing process to prevent this from happening to other customers."